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Баннер
Market
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Чайник RED solution RK-M1552

Чайник RED SOLUTION COLORSENSE AM108D, чёрный, 1,7л, 2000Вт, 5 режимов, поддержание температуры

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Есть вопрос о товаре?
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9 ответов
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Здравствуйте! Купила чайник у вас неделю назад, сегодня включила его, а он подогрелся до 80 градусов и отключился, потухла панель управления и не включалась, через пол часа опять заработал. Это что? Первая поломка? Мне что надо возврат оформлять?
1 ответ
Здравствуйте, Ольга! Сожалеем, что возникли трудности при использовании чайника! Данная ситуация не является стандартной. Мы рекомендуем обратиться в чат к продавцу для согласования возврата или передать чайник в сервисный центр (список доступен на сайте производителя) на диагностику, проверку качества и для дальнейшего решения вопроса. Надеемся, что проблема будет решена в кратчайшие сроки! С уважением, команда RED.
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Купила чайник у вас неделю назад, сегодня включила его, а он подогрелся до 80 градусов и отключился, потухла панель управления и не включалась, через пол часа опять заработал. Это что? Первая поломка? Мне что надо возврат оформлять?","slug":"zdravstvuite-kupila-chainik-u-vas-nedeliu-nazad-segodnia-vkliuchila-ego-a-on-podogrelsia-do-80-gradusov-i-otkliuchilsia-potukhla-panel-upravleniia-i-ne-vkliuchalas-cherez-pol-chasa-opiat-zarabotal-eto","crTimeMs":1721895337819,"date":"25 июля 2024","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_1351304529001593689","vote":{"votesAgree":5,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_18154390955854867273"}},"20634355":{"id":20634355,"text":"Здравствуйте! К умному дому с Алисой подключается? ","slug":"zdravstvuite-k-umnomu-domu-s-alisoi-podkliuchaetsia","crTimeMs":1738435473102,"date":"1 февраля","answerCount":0,"showDeleteButton":false,"showComplainButton":true,"author":"au_14359757653946904455","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_4088577209210756628"}},"21555691":{"id":21555691,"text":"Почему чайник бесконечно пищит? Кнопка автоподогрева\n","slug":"pochemu-chainik-beskonechno-pishchit-knopka-avtopodogreva","crTimeMs":1743771305682,"date":"4 апреля","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_14776755801586116486","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_11927695287653828600"}},"21684668":{"id":21684668,"text":"здравствуйте, функция поддержания температуры отключаемая или она всегда задействована? \nИ при заливке новой воды обязательно происходит кипячение или можно сразу греть до любой нужной температуры, минуя само кипячение?","slug":"zdravstvuite-funktsiia-podderzhaniia-temperatury-otkliuchaemaia-ili-ona-vsegda-zadeistvovana-i-pri-zalivke-novoi-vody-obiazatelno-proiskhodit-kipiachenie-ili-mozhno-srazu-gret-do-liuboi-nuzhnoi-temper","crTimeMs":1744616069708,"date":"14 апреля","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_11861945499402203557","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_18267879260762400632"}},"23595191":{"id":23595191,"text":"Здравствуйте, а в какой упаковке доставляете? ","slug":"zdravstvuite-a-v-kakoi-upakovke-dostavliaete","crTimeMs":1747462310095,"date":"17 мая","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_471302282298546204","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_14474220301238080240"}},"23626367":{"id":23626367,"text":"не работает индикатор что делать?","slug":"ne-rabotaet-indikator-chto-delat","crTimeMs":1747712075391,"date":"20 мая","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_7961241794548334815","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_1620588556284707255"}},"23952500":{"id":23952500,"text":"Добрый день. 02.04.2025 года купила чайник, работал всё было хорошо, но вчера 15.06.2025 когда включила чайник чтобы нагреть воду,панель потухла и чайник больше не включается. как вернуть товар по гарантии? продавец не отвечает ни на почте,ни в вотсап. я делаю ребенку смесь и сейчас приходится воду кипятить в кастрюле, мне необходимо знать,вернут ли мне деньги за товар который проработал 3 месяца ","slug":"dobryi-den-02-04-2025-goda-kupila-chainik-rabotal-vse-bylo-khorosho-no-vchera-15-06-2025-kogda-vkliuchila-chainik-chtoby-nagret-vodu-panel-potukhla-i-chainik-bolshe-ne-vkliuchaetsia-kak-vernut-tovar-p","crTimeMs":1750072295331,"date":"16 июня","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_2382153281230467644","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_16900021718341723653"}},"24734341":{"id":24734341,"text":"Здравствуйте, подскажите пожалуйста как должна прилегать крышка у чайника? у меня прилегает не плотно и может выливаться вода побокам","slug":"zdravstvuite-podskazhite-pozhaluista-kak-dolzhna-prilegat-kryshka-u-chainika-u-menia-prilegaet-ne-plotno-i-mozhet-vylivatsia-voda-pobokam","crTimeMs":1755963827350,"date":"23 августа","answerCount":1,"showDeleteButton":false,"showComplainButton":true,"author":"au_14807475062409764387","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":false},"link":{"title":"productQuestionLink","transition":"tr_9411470454722450681"}}},"authorItems":{"au_16130069821301794591":{"nickname":"RED solution","avatarMediaItemId":"mi_4427128877356771442","verified":{"text":"Ответ продавца"},"transition":{"type":"businessPage","params":{"slug":"red-solution","businessId":"46441231"}},"isPublicProfile":true,"isMyProfile":false},"au_14359757653946904455":{"nickname":"Ангелина 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Благодарим Вас за проявленный интерес к нашей продукции. Данную модель чайника нельзя подключить к умному дому, так как он не включает в себя модуль Wi-fi. \n С уважением, команда RED.","crTimeMs":1721551446124,"date":"21 июля 2024","author":"au_16130069821301794591","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_14727656909163381817"},"commentContext":"eyJlbnRpdHlJZCI6MTc1OTgyOTgsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"17691968":{"id":17691968,"text":"Здравствуйте, Ольга!\n\nСожалеем, что возникли трудности при использовании чайника! Данная ситуация не является стандартной. Мы рекомендуем обратиться в чат к продавцу для согласования возврата или передать чайник в сервисный центр (список доступен на сайте производителя) на диагностику, проверку качества и для дальнейшего решения вопроса.\nНадеемся, что проблема будет решена в кратчайшие сроки!\n\nС уважением, команда RED.","crTimeMs":1722093113628,"date":"27 июля 2024","author":"au_16130069821301794591","vote":{"votesAgree":1,"votesReject":1,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_18154390955854867273"},"commentContext":"eyJlbnRpdHlJZCI6MTc2OTE5NjgsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"21558296":{"id":21558296,"text":"Здравствуйте, Амаль! \n\nБлагодарим за выбор продукции нашего бренда! Нам потребуется более подробная информация о ситуации, поэтому просим связаться с нашими специалистами клиентской поддержки по номеру горячей линии: 8 (800) 511-86-19. Будем рады помочь!\n\nС уважением, команда Red solution.\n","crTimeMs":1743785217684,"date":"4 апреля","author":"au_16130069821301794591","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_11927695287653828600"},"commentContext":"eyJlbnRpdHlJZCI6MjE1NTgyOTYsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"21685199":{"id":21685199,"text":"Здравствуйте, Сергей!\n\nБлагодарим за проявленный интерес к нашей продукции!\nФункция поддержания температуры в чайнике RED SOLUTION COLORSENSE AM108D активируется пользователем. Устройство поддерживает выбранную температуру только при активации этой функции. Максимальное время поддержания температуры — 2 часа.\nПри выборе определённой программы (например, «зелёный чай») чайник нагревает воду до указанной температуры, предварительное кипячение не происходит. \nЕсли у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. \n\nС уважением, команда Red solution.\n","crTimeMs":1744617471489,"date":"14 апреля","author":"au_16130069821301794591","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_18267879260762400632"},"commentContext":"eyJlbnRpdHlJZCI6MjE2ODUxOTksInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"23596675":{"id":23596675,"text":"Здравствуйте, Иван!\n\nБлагодарим Вас за проявленный интерес к нашей продукции!\nТовар упакован в заводскую упаковку. В комплектацию входят чайник, основание чайника, руководство по эксплуатации и гарантийный талон.\nЕсли у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. \n\nС уважением, команда Red solution.\n","crTimeMs":1747471227498,"date":"17 мая","author":"au_16130069821301794591","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_14474220301238080240"},"commentContext":"eyJlbnRpdHlJZCI6MjM1OTY2NzUsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"23626951":{"id":23626951,"text":"Здравствуйте, Марина!\n\nСожалеем, что Вам пришлось столкнуться с такой ситуацией! \nВ рамках гарантии на устройство Вы можете обратиться в сервисный центр для диагностики. С адресами сервисных центров можно ознакомиться на сайте производителя. \nЕсли у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. \n\nС уважением, команда Red solution.\n\n\n","crTimeMs":1747718519467,"date":"20 мая","author":"au_16130069821301794591","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_1620588556284707255"},"commentContext":"eyJlbnRpdHlJZCI6MjM2MjY5NTEsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"23958048":{"id":23958048,"text":"Здравствуйте! \n\nСожалеем, что возникли трудности при эксплуатации чайника! Ситуаций действительно нестандартная. В рамках гарантийного обслуживания необходимо передать устройство на проверку в авторизованный сервисный центр (список представлен на сайте производителя). В случае обнаружения заводского дефекта Вы сможете запросить акт о возврате и затем оформить возврат на маркетплейсе (к заявке, пожалуйста, прикрепите данный документ). Если у Вас появятся вопросы по нашей продукции или потребуется дополнительная консультация - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19.\n\nС уважением, команда Red solution.","crTimeMs":1750102428717,"date":"17 июня","author":"au_16130069821301794591","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_16900021718341723653"},"commentContext":"eyJlbnRpdHlJZCI6MjM5NTgwNDgsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="},"24735631":{"id":24735631,"text":"Здравствуйте, Юлия! \n\nБлагодарим за обращение. Плотное прилегание не предусмотрено, так как с внутренней стороны крышки у данной модели чайника нет силиконового уплотнительного кольца. Конструкция действительно требует плавного наклона. Для более комфортной эксплуатации (особенно при максимальном количестве воды в чайнике) мы можем рекомендовать уменьшить угол наклона. Струя воды будет достаточной для быстрого наполнения кружки, но не будет выливаться за пределы бортиков носика. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19.\n\nС уважением, команда Red solution.\n","crTimeMs":1755974642684,"date":"23 августа","author":"au_16130069821301794591","vote":{"votesAgree":0,"votesReject":0,"pressedAgreeButton":false,"pressedRejectButton":false,"showAgreeButton":true,"showRejectButton":true},"showDeleteButton":false,"showComplainButton":true,"link":{"title":"productAnswerLink","transition":"tr_9411470454722450681"},"commentContext":"eyJlbnRpdHlJZCI6MjQ3MzU2MzEsInByb2plY3RJZCI6NSwic291cmNlIjoibWFya2V0O2Rlc2t0b3A7bWFpbjsiLCJwYXJlbnRJZCI6bnVsbH0="}}}}
Добрый день! Скажите пожалуйста, можно чайник подключить к умному дому ?
1 ответ
Здравствуйте. Благодарим Вас за проявленный интерес к нашей продукции. Данную модель чайника нельзя подключить к умному дому, так как он не включает в себя модуль Wi-fi. С уважением, команда RED.
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Добрый день. 02.04.2025 года купила чайник, работал всё было хорошо, но вчера 15.06.2025 когда включила чайник чтобы нагреть воду,панель потухла и чайник больше не включается. как вернуть товар по гарантии? продавец не отвечает ни на почте,ни в вотсап. я делаю ребенку смесь и сейчас приходится воду кипятить в кастрюле, мне необходимо знать,вернут ли мне деньги за товар который проработал 3 месяца
1 ответ
Здравствуйте! Сожалеем, что возникли трудности при эксплуатации чайника! Ситуаций действительно нестандартная. В рамках гарантийного обслуживания необходимо передать устройство на проверку в авторизованный сервисный центр (список представлен на сайте производителя). В случае обнаружения заводского дефекта Вы сможете запросить акт о возврате и затем оформить возврат на маркетплейсе (к заявке, пожалуйста, прикрепите данный документ). Если у Вас появятся вопросы по нашей продукции или потребуется дополнительная консультация - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Почему чайник бесконечно пищит? Кнопка автоподогрева
1 ответ
Здравствуйте, Амаль! Благодарим за выбор продукции нашего бренда! Нам потребуется более подробная информация о ситуации, поэтому просим связаться с нашими специалистами клиентской поддержки по номеру горячей линии: 8 (800) 511-86-19. Будем рады помочь! С уважением, команда Red solution.
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Здравствуйте, подскажите пожалуйста как должна прилегать крышка у чайника? у меня прилегает не плотно и может выливаться вода побокам
1 ответ
Здравствуйте, Юлия! Благодарим за обращение. Плотное прилегание не предусмотрено, так как с внутренней стороны крышки у данной модели чайника нет силиконового уплотнительного кольца. Конструкция действительно требует плавного наклона. Для более комфортной эксплуатации (особенно при максимальном количестве воды в чайнике) мы можем рекомендовать уменьшить угол наклона. Струя воды будет достаточной для быстрого наполнения кружки, но не будет выливаться за пределы бортиков носика. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Здравствуйте, а в какой упаковке доставляете?
1 ответ
Здравствуйте, Иван! Благодарим Вас за проявленный интерес к нашей продукции! Товар упакован в заводскую упаковку. В комплектацию входят чайник, основание чайника, руководство по эксплуатации и гарантийный талон. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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здравствуйте, функция поддержания температуры отключаемая или она всегда задействована? И при заливке новой воды обязательно происходит кипячение или можно сразу греть до любой нужной температуры, минуя само кипячение?
1 ответ
Здравствуйте, Сергей! Благодарим за проявленный интерес к нашей продукции! Функция поддержания температуры в чайнике RED SOLUTION COLORSENSE AM108D активируется пользователем. Устройство поддерживает выбранную температуру только при активации этой функции. Максимальное время поддержания температуры — 2 часа. При выборе определённой программы (например, «зелёный чай») чайник нагревает воду до указанной температуры, предварительное кипячение не происходит. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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не работает индикатор что делать?
1 ответ
Здравствуйте, Марина! Сожалеем, что Вам пришлось столкнуться с такой ситуацией! В рамках гарантии на устройство Вы можете обратиться в сервисный центр для диагностики. С адресами сервисных центров можно ознакомиться на сайте производителя. Если у Вас появятся дополнительные вопросы по нашей продукции - наши специалисты будут рады помочь. Просим обращаться по номеру горячей линии: 8 (800) 511-86-19. С уважением, команда Red solution.
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Здравствуйте! К умному дому с Алисой подключается?
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Войдите в аккаунтИ тогда откроется корзина, а цены на Market могут стать ниже
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